Information We Collect

We may collect the following information when you use our website:

• Full Name
• Email Address
• Phone Number
• Billing & Shipping Address
• Order History
• Payment Information (processed securely)
• Cookies & Website Analytics

How We Use Your Information

Your information helps us provide a better shopping experience and improve our services.

• Process and deliver your orders.
• Respond to customer enquiries.
• Provide order updates and shipping notifications.
• Improve website performance and security.
• Comply with legal obligations.

Payments

All payments are securely processed through trusted payment providers such as Stripe. We never store your debit or credit card information on our servers.

Shipping Information

To fulfil your orders, delivery details may be shared with trusted shipping partners including Royal Mail and DHL. Information is only shared where necessary to complete your delivery.

Cookies

Our website uses cookies to improve your browsing experience, remember your preferences, analyse website traffic and provide essential shopping functionality.

Data Security

We use industry-standard security measures, including SSL encryption, to help protect your personal information. While we take every reasonable precaution, no online transmission can be guaranteed as completely secure.

Your Rights

You have the right to request access to your personal information, request corrections, request deletion of your data where applicable, and withdraw consent for marketing communications at any time.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our business or legal obligations. Any updates will be published on this page with the revised effective date.

Returns & Refunds

Due to the consumable nature of Double Red Rose™, we generally do not accept returns or offer refunds for products once they have been purchased, except where required by applicable consumer law.

If you are a first-time buyer, we recommend limiting your initial purchase to 1 or 2 units for trial purposes. Once you are satisfied with the product, you are welcome to purchase any quantity thereafter.

If your order arrives damaged, defective, incorrect, or does not match the product description, please contact us as soon as possible so that we can review the issue and provide an appropriate resolution in accordance with your statutory rights.